Sunrise Health Region’s use of daily visual management and Hoshin Kanri (strategy deployment) in the Saskatchewan Healthcare Management System has been named by Accreditation Canada as a “National Leading Practice”, worthy of replication. This recognition is shared with the Saskatchewan Ministry of Health.
A “National Leading Practice” is defined by Accreditation Canada as an exemplary practice and commendable example of exceptional leadership, with focus on patient safety and high quality service delivery.
“Traditionally, strategic planning has occurred at the board and management level with limited input from care providers or clients,” says President and CEO Suann Laurent. “Saskatchewan is in the third year of transforming the healthcare system by involving more and more people in a way that is historically significant.”
Saskatchewan is the first to adopt a system-wide approach of using Hoshin Kanri and daily visual management in a healthcare setting.
“Hoshin Kanri” is a system of annual strategy deployment by which goals are determined, plans to achieve the goals are established, and measures are created to track progress toward targets set by the Province and health regions.
“Daily visual management” is the process by which every healthcare provider helps monitor Hoshin Kanri, identifies challenges, and suggests and tests solutions.
Sunrise Health Region has implemented the use of daily visual management walls, titled “Connecting Teams for Excellence”. These are located in public areas of every facility and department. At daily huddles, the team of health care providers and managers gather around their “Connecting Teams for Excellence” wall to discuss how to better meet the needs of their clients and to track progress related to safety, quality, cost, delivery and engagement targets.
When Accreditation Canada surveyed the health region, in November 2012, the surveyors observed Sunrise Health Region’s leading practice and related improvements in patient and staff safety, primary health care access, surgical access, surgical safety, staff safety, attendance management, and medication reconciliation.
“With the Saskatchewan Healthcare Management System we now have Lean management tools to gather ideas from the people most knowledgeable about how to improve the system; our clients and healthcare providers,” adds Laurent.
“I am very proud of our Sunrise Health Region team and want to thank them for embracing this new strategy deployment process to make our health system better for the people that we serve.”
During implementation of the Saskatchewan Healthcare Management System the Lean management consulting firm, John Black and Associates, is providing education and assistance to Saskatchewan health regions on behalf of the Ministry of Health.
Daily visual management, Hoshin Kanri, and implementation of the Saskatchewan Healthcare Management System was documented in a submission by Sunrise Health Region and named as a “National Leading Practice” following rigorous review by Accreditation Canada.
Sunrise Health Region and the Saskatchewan Ministry of Health will be formally recognized for this achievement during Accreditation Canada’s annual Quality Conference in February 2014.