The Yorkton Chamber of Commerce brought a special guest speaker for Tuesday’s luncheon. British Columbia-based motivational speaker and independent author Roy Prevost provided a keynote presentation aimed toward improving customer service.
“Customer service in this country is lousy,” he said flatly at the beginning of his presentation.
Prevost, a former owner of a retail business and self-proclaimed ‘customer service activist’, says he became inspired to assist small and medium business owners leverage the power of good service.
The presentation, which ran throughout the hour, reintroduced Chamber members to the cornerstones of customer service, with various anecdotes sprinkled with case studies of successful examples of service in business throughout.
Copies of the speaker’s book, “Turbocharge Your Retail Business”, was available for sale at the event for $20 per copy, discounted for Chamber members in attendance.
“It’s normally $27,” said Prevost of the book at the event.
His site, which states that he has been seen on CBS News, Fox, NBC and ABC, has a variety of videos and courses available for those interested in availing themselves of them.
Roy’s website can be seen at http://www.royprevost.com.
For upcoming Yorkton Chamber of Commerce events, visit http://www.yorktonchamber.com/.
